/* DCM MSP Portal — Full CSS v4.6.1 */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

/* ═══════════════════════════════════════════════════════
   CSS VARIABLES
   ═══════════════════════════════════════════════════════ */
:root {
  --blue:        #1565C0;
  --blue-dark:   #0D47A1;
  --blue-light:  #E3F2FD;
  --blue-mid:    #1976D2;
  --orange:      #E65100;
  --orange-light:#FFF3E0;
  --red:         #C62828;
  --red-light:   #FFEBEE;
  --green:       #2E7D32;
  --green-light: #E8F5E9;
  --purple:      #6A1B9A;
  --purple-light:#F3E5F5;
  --teal:        #00695C;
  --teal-light:  #E0F2F1;
  --yellow-dark: #F57F17;
  --yellow-light:#FFF9C4;
  --text:        #1e293b;
  --text-muted:  #64748b;
  --border:      #e2e8f0;
  --bg:          #EEF2FF;
  --card:        #ffffff;
  --font:        -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--text);
}

/* ═══════════════════════════════════════════════════════
   THEME OVERRIDE — hide WP wrapper
   ═══════════════════════════════════════════════════════ */
body.dcm-portal-page { background: var(--bg) !important; padding: 0 !important; margin: 0 !important; }
body.dcm-portal-page #wpadminbar { display: none !important; }
body.dcm-portal-page header, body.dcm-portal-page .site-header, body.dcm-portal-page #masthead,
body.dcm-portal-page nav.navbar, body.dcm-portal-page .top-bar, body.dcm-portal-page #header,
body.dcm-portal-page .main-navigation, body.dcm-portal-page .site-navigation { display: none !important; }
body.dcm-portal-page footer, body.dcm-portal-page .site-footer, body.dcm-portal-page #colophon,
body.dcm-portal-page .footer-area, body.dcm-portal-page #footer { display: none !important; }
body.dcm-portal-page .site-content, body.dcm-portal-page #content, body.dcm-portal-page #primary,
body.dcm-portal-page .content-area, body.dcm-portal-page main, body.dcm-portal-page article,
body.dcm-portal-page .entry-content, body.dcm-portal-page .wp-block-group { padding: 0 !important; margin: 0 !important; max-width: 100% !important; width: 100% !important; }
body.dcm-portal-page .container, body.dcm-portal-page .site, body.dcm-portal-page #page,
body.dcm-portal-page .wrap { max-width: 100% !important; padding: 0 !important; margin: 0 !important; }

/* ═══════════════════════════════════════════════════════
   LOGIN PAGE
   ═══════════════════════════════════════════════════════ */
#dcm-login-page { min-height: 100vh; background: linear-gradient(135deg, #0D47A1, #1565C0, #1976D2); display: flex; align-items: center; justify-content: center; padding: 20px; }
.dcm-login-card { background: #fff; border-radius: 20px; box-shadow: 0 20px 60px rgba(0,0,0,.25); padding: 40px; width: 100%; max-width: 420px; }
.dcm-login-logo { text-align: center; margin-bottom: 28px; }
.dcm-login-logo img { height: 56px; border-radius: 10px; box-shadow: 0 4px 16px rgba(0,0,0,.15); }
.dcm-login-logo h2 { font-size: 22px; font-weight: 800; color: #1A237E; margin-top: 12px; }
.dcm-login-logo p { font-size: 12px; color: #5C6BC0; margin-top: 4px; }
.dcm-login-error { background: #FFEBEE; border: 1.5px solid #FFCDD2; color: #C62828; padding: 12px 16px; border-radius: 10px; font-size: 13px; margin-bottom: 16px; display: none; }
.dcm-login-label { display: block; font-size: 13px; font-weight: 700; color: #1A237E; margin-bottom: 6px; }
.dcm-login-input { width: 100%; padding: 12px 16px; border: 2px solid #E3E8FF; border-radius: 10px; font-size: 14px; outline: none; transition: border-color .2s; font-family: inherit; }
.dcm-login-input:focus { border-color: #1565C0; box-shadow: 0 0 0 3px rgba(21,101,192,.1); }
.dcm-login-field { margin-bottom: 18px; }
.dcm-login-btn { width: 100%; background: linear-gradient(135deg, #1565C0, #1976D2); color: #fff; border: none; border-radius: 30px; padding: 14px; font-size: 15px; font-weight: 700; cursor: pointer; box-shadow: 0 4px 16px rgba(21,101,192,.35); }
.dcm-login-btn:hover { opacity: .9; }
.dcm-login-btn:disabled { opacity: .6; cursor: not-allowed; }
.dcm-login-footer { text-align: center; margin-top: 20px; font-size: 12px; color: #90A4AE; }
.dcm-login-footer a { color: #1565C0; font-weight: 600; }
.dcm-2fa-section { background: #FFF3E0; border: 1.5px solid #FFB300; border-radius: 10px; padding: 16px; margin-bottom: 16px; display: none; }
.dcm-2fa-section h4 { font-size: 13px; font-weight: 700; color: #E65100; margin-bottom: 8px; }
.dcm-2fa-input { width: 100%; padding: 12px; border: 2px solid #FFB300; border-radius: 8px; font-size: 20px; text-align: center; letter-spacing: 6px; font-weight: 700; color: #E65100; outline: none; }

/* ═══════════════════════════════════════════════════════
   AGENT PORTAL LAYOUT
   ═══════════════════════════════════════════════════════ */
#dcm-agent-portal { min-height: 100vh; display: flex; flex-direction: column; background: var(--bg); }

/* Header */
#dcm-ap-header {
  background: linear-gradient(135deg, var(--blue-dark), var(--blue), var(--blue-mid));
  padding: 0 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 60px;
  position: sticky;
  top: 0;
  z-index: 200;
  box-shadow: 0 2px 16px rgba(0,0,0,.2);
}

/* Nav bar */
#dcm-ap-nav {
  background: var(--blue-dark);
  display: flex;
  overflow-x: auto;
  padding: 0;
  border-bottom: 2px solid rgba(255,255,255,.1);
  scrollbar-width: none;
  -ms-overflow-style: none;
}
#dcm-ap-nav::-webkit-scrollbar { display: none; }

.dcm-nav-btn {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 2px;
  padding: 10px 16px;
  border: none;
  background: none;
  cursor: pointer;
  font-family: var(--font);
  color: rgba(255,255,255,.6);
  white-space: nowrap;
  border-bottom: 3px solid transparent;
  transition: all .2s;
  min-width: 70px;
  flex-shrink: 0;
}
.dcm-nav-btn:hover { color: #fff; background: rgba(255,255,255,.07); }
.dcm-nav-btn.active { color: #fff; border-bottom-color: #60a5fa; background: rgba(255,255,255,.1); }
.dcm-nav-btn .nav-icon { font-size: 18px; line-height: 1; display: block; }
.dcm-nav-btn .nav-txt { font-size: 11px; font-weight: 600; line-height: 1; display: block; }
.dcm-nav-badge { background: #ef4444; color: #fff; border-radius: 10px; padding: 1px 5px; font-size: 9px; font-weight: 800; display: inline-block; vertical-align: top; }

/* Main area */
#dcm-ap-main { flex: 1; padding: 24px; max-width: 1440px; margin: 0 auto; width: 100%; }

/* ═══════════════════════════════════════════════════════
   TAB PANELS — CRITICAL: only active shown
   ═══════════════════════════════════════════════════════ */
.dcm-tp { display: none !important; }
.dcm-tp.active { display: block !important; }

/* ═══════════════════════════════════════════════════════
   CARDS & LAYOUT
   ═══════════════════════════════════════════════════════ */
.dcm-ap-card {
  background: var(--card);
  border-radius: 14px;
  padding: 20px 22px;
  box-shadow: 0 2px 12px rgba(21,101,192,.06);
  border: 1.5px solid var(--border);
  margin-bottom: 18px;
}
.dcm-ap-header-bar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 18px;
  flex-wrap: wrap;
  gap: 10px;
}
.dcm-ap-section-title { font-size: 20px; font-weight: 800; color: var(--text); margin: 0; }

/* ═══════════════════════════════════════════════════════
   STAT CARDS
   ═══════════════════════════════════════════════════════ */
.dcm-stat-card {
  background: var(--card);
  border-radius: 14px;
  padding: 20px 16px;
  text-align: center;
  cursor: pointer;
  transition: all .2s;
  box-shadow: 0 2px 10px rgba(0,0,0,.07);
  border: 2px solid transparent;
  position: relative;
  overflow: hidden;
}
.dcm-stat-card:hover { transform: translateY(-4px); box-shadow: 0 10px 28px rgba(0,0,0,.15); }
.dcm-stat-card::after {
  content: '';
  position: absolute;
  bottom: 0; left: 0; right: 0;
  height: 4px;
  border-radius: 0 0 12px 12px;
}
.dcm-stat-card.blue   { border-color: #BFDBFE; background: linear-gradient(135deg, #fff, #EFF6FF); }
.dcm-stat-card.blue::after   { background: #1d4ed8; }
.dcm-stat-card.orange { border-color: #FED7AA; background: linear-gradient(135deg, #fff, #FFF7ED); }
.dcm-stat-card.orange::after { background: #ea580c; }
.dcm-stat-card.red    { border-color: #FECACA; background: linear-gradient(135deg, #fff, #FEF2F2); }
.dcm-stat-card.red::after    { background: #dc2626; }
.dcm-stat-card.green  { border-color: #BBF7D0; background: linear-gradient(135deg, #fff, #F0FDF4); }
.dcm-stat-card.green::after  { background: #16a34a; }
.dcm-stat-card.purple { border-color: #E9D5FF; background: linear-gradient(135deg, #fff, #FAF5FF); }
.dcm-stat-card.purple::after { background: #7c3aed; }
.dcm-stat-card.teal   { border-color: #99F6E4; background: linear-gradient(135deg, #fff, #F0FDFA); }
.dcm-stat-card.teal::after   { background: #0891b2; }
.dcm-stat-card.yellow { border-color: #FDE68A; background: linear-gradient(135deg, #fff, #FFFBEB); }
.dcm-stat-card.yellow::after { background: #d97706; }

/* ═══════════════════════════════════════════════════════
   TABLES
   ═══════════════════════════════════════════════════════ */
.dcm-ap-table-wrap { overflow-x: auto; border-radius: 10px; border: 1.5px solid var(--border); }
.dcm-ap-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.dcm-ap-table thead { background: linear-gradient(135deg, #f0f4ff, #e8eeff); }
.dcm-ap-table th { padding: 11px 14px; text-align: left; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .5px; color: var(--blue); border-bottom: 2px solid var(--border); white-space: nowrap; }
.dcm-ap-table td { padding: 11px 14px; border-bottom: 1px solid #f0f4ff; vertical-align: middle; }
.dcm-ap-table tr:last-child td { border-bottom: none; }
.dcm-ap-table tr:hover td { background: #f8faff; }

/* ═══════════════════════════════════════════════════════
   FORM ELEMENTS
   ═══════════════════════════════════════════════════════ */
.dcm-fgrid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; margin-bottom: 14px; }
.dcm-fgrid.single { grid-template-columns: 1fr; }
.dcm-flabel { display: block; font-size: 11px; font-weight: 700; color: var(--blue-dark); text-transform: uppercase; letter-spacing: .4px; margin-bottom: 6px; }
.dcm-finp {
  width: 100%; padding: 10px 14px; border: 2px solid var(--border); border-radius: 8px;
  font-size: 14px; outline: none; transition: border-color .2s;
  font-family: var(--font); background: #fff; color: var(--text);
}
.dcm-finp:focus { border-color: var(--blue); box-shadow: 0 0 0 3px rgba(21,101,192,.1); }
textarea.dcm-finp { min-height: 80px; resize: vertical; }
select.dcm-finp { cursor: pointer; }

/* ═══════════════════════════════════════════════════════
   BUTTONS
   ═══════════════════════════════════════════════════════ */
.dcm-btn-p {
  background: linear-gradient(135deg, var(--blue), var(--blue-mid));
  color: #fff; border: none; border-radius: 10px; padding: 10px 20px;
  font-size: 13px; font-weight: 700; cursor: pointer; font-family: var(--font);
  transition: all .2s; white-space: nowrap; display: inline-flex; align-items: center; gap: 5px;
  box-shadow: 0 2px 8px rgba(21,101,192,.25);
}
.dcm-btn-p:hover { opacity: .92; transform: translateY(-1px); box-shadow: 0 4px 14px rgba(21,101,192,.35); }
.dcm-btn-p.dcm-btn-sm { padding: 7px 14px; font-size: 12px; border-radius: 7px; }
.dcm-btn-s {
  background: var(--blue-light); color: var(--blue); border: 2px solid #BFDBFE;
  border-radius: 10px; padding: 9px 18px; font-size: 13px; font-weight: 700;
  cursor: pointer; font-family: var(--font); transition: all .2s;
}
.dcm-btn-s:hover { background: #DBEAFE; }
.dcm-btn-s.dcm-btn-sm { padding: 5px 12px; font-size: 11px; border-radius: 7px; }
.dcm-btn-danger {
  background: #FEF2F2; color: #dc2626; border: 2px solid #FECACA;
  border-radius: 10px; padding: 9px 18px; font-size: 13px; font-weight: 700; cursor: pointer; font-family: var(--font);
}

/* ═══════════════════════════════════════════════════════
   MODALS
   ═══════════════════════════════════════════════════════ */
.dcm-modal { display: none; position: fixed; inset: 0; z-index: 9999; align-items: center; justify-content: center; padding: 16px; }
.dcm-modal-backdrop { position: fixed; inset: 0; background: rgba(15,23,42,.72); backdrop-filter: blur(2px); }
.dcm-modal-box {
  background: #fff; border-radius: 18px; max-width: 720px; width: 100%; max-height: 92vh;
  overflow-y: auto; position: relative; box-shadow: 0 24px 80px rgba(0,0,0,.25);
}
.dcm-modal-box.wide { max-width: 940px; }
.dcm-modal-header {
  background: linear-gradient(135deg, var(--blue-dark), var(--blue));
  padding: 18px 22px; border-radius: 18px 18px 0 0;
  display: flex; justify-content: space-between; align-items: center;
  position: sticky; top: 0; z-index: 1;
}
.dcm-modal-header span { color: #fff; font-weight: 800; font-size: 16px; }
.dcm-modal-header button {
  background: rgba(255,255,255,.2); border: none; color: #fff; border-radius: 50%;
  width: 30px; height: 30px; cursor: pointer; font-size: 15px;
  display: flex; align-items: center; justify-content: center;
}
.dcm-modal-header button:hover { background: rgba(255,255,255,.3); }
.dcm-modal-body { padding: 22px; display: flex; flex-direction: column; gap: 14px; }
.dcm-modal-footer {
  padding: 14px 22px; border-top: 1px solid var(--border);
  display: flex; justify-content: flex-end; gap: 8px; background: #f8faff;
  border-radius: 0 0 18px 18px;
}

/* ═══════════════════════════════════════════════════════
   BADGES
   ═══════════════════════════════════════════════════════ */
.badge, [class*="badge-"] { padding: 3px 10px; border-radius: 20px; font-size: 11px; font-weight: 700; display: inline-block; }
.badge-blue   { background: #DBEAFE; color: #1d4ed8; }
.badge-green  { background: #DCFCE7; color: #15803d; }
.badge-red    { background: #FEE2E2; color: #dc2626; }
.badge-orange { background: #FFEDD5; color: #c2410c; }
.badge-yellow { background: #FEF9C3; color: #854d0e; }
.badge-grey   { background: #F1F5F9; color: #475569; }

/* ═══════════════════════════════════════════════════════
   TOAST
   ═══════════════════════════════════════════════════════ */
.dcm-toast {
  position: fixed; bottom: 24px; right: 24px; background: #1e293b; color: #fff;
  padding: 13px 22px; border-radius: 12px; font-size: 13px; font-weight: 600;
  z-index: 99999; box-shadow: 0 8px 24px rgba(0,0,0,.2);
  animation: toastIn .25s ease; max-width: 320px;
}
.dcm-toast.error  { background: #dc2626; }
.dcm-toast.info   { background: #1d4ed8; }
.dcm-toast.success{ background: #15803d; }
@keyframes toastIn { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }

/* ═══════════════════════════════════════════════════════
   TASK FILTERS
   ═══════════════════════════════════════════════════════ */
.ap-task-filter {
  padding: 8px 18px; border-radius: 22px; border: 2px solid var(--border);
  background: #fff; color: var(--text-muted); font-weight: 700; font-size: 12px;
  cursor: pointer; font-family: var(--font); transition: all .2s;
}
.ap-task-filter.active { background: #EFF6FF; color: var(--blue); border-color: #BFDBFE; }

/* ═══════════════════════════════════════════════════════
   CLIENT PORTAL
   ═══════════════════════════════════════════════════════ */
.cp-header-top { display: flex; align-items: center; justify-content: space-between; padding: 12px 24px; background: linear-gradient(135deg,#0D47A1,#1565C0); min-height: 56px; }
.cp-logo { display: flex; align-items: center; gap: 10px; color: #fff; font-weight: 800; font-size: 15px; }
.cp-nav { display: flex; overflow-x: auto; background: #0D47A1; padding: 0; border-bottom: 2px solid rgba(255,255,255,.1); scrollbar-width: none; }
.cp-nav::-webkit-scrollbar { display: none; }
.cp-nav button { display: flex; flex-direction: column; align-items: center; gap: 2px; padding: 10px 16px; border: none; background: none; cursor: pointer; color: rgba(255,255,255,.6); white-space: nowrap; border-bottom: 3px solid transparent; transition: all .2s; font-family: var(--font); font-size: 12px; font-weight: 600; min-width: 64px; flex-shrink: 0; }
.cp-nav button.cp-nav-active, .cp-nav button:hover { color: #fff; border-bottom-color: #60a5fa; background: rgba(255,255,255,.08); }
.cp-main { padding: 24px; max-width: 1200px; margin: 0 auto; }
.cp-card { background: #fff; border-radius: 14px; padding: 20px 22px; box-shadow: 0 2px 12px rgba(21,101,192,.06); border: 1.5px solid var(--border); margin-bottom: 18px; }
.cp-panel { display: none !important; }
.cp-panel.active { display: block !important; }
.cp-label { display: block; font-size: 11px; font-weight: 700; color: var(--blue-dark); text-transform: uppercase; letter-spacing: .4px; margin-bottom: 6px; }
.cp-input { width: 100%; padding: 10px 14px; border: 2px solid var(--border); border-radius: 8px; font-size: 14px; outline: none; transition: border-color .2s; font-family: var(--font); }
.cp-input:focus { border-color: var(--blue); }
.cp-textarea { width: 100%; padding: 10px 14px; border: 2px solid var(--border); border-radius: 8px; font-size: 14px; outline: none; resize: vertical; font-family: var(--font); min-height: 80px; }
.cp-btn { background: linear-gradient(135deg, var(--blue), var(--blue-mid)); color: #fff; border: none; border-radius: 10px; padding: 11px 22px; font-size: 14px; font-weight: 700; cursor: pointer; font-family: var(--font); }
.cp-stat { background: #fff; border-radius: 12px; padding: 16px; text-align: center; cursor: pointer; transition: all .2s; box-shadow: 0 2px 8px rgba(0,0,0,.06); border: 1.5px solid var(--border); }
.cp-stat:hover { transform: translateY(-3px); box-shadow: 0 6px 20px rgba(0,0,0,.12); }
.cp-type-radio, .cp-priority-radio { display: inline-flex; align-items: center; gap: 7px; padding: 8px 14px; border: 2px solid var(--border); border-radius: 8px; cursor: pointer; font-size: 13px; font-weight: 600; transition: all .2s; }
.cp-type-radio.selected, .cp-priority-radio.selected { border-color: var(--blue); background: var(--blue-light); color: var(--blue); }
.cp-modal { display: none; position: fixed; inset: 0; z-index: 9999; align-items: center; justify-content: center; padding: 16px; }
.cp-modal.open { display: flex; }
.cp-modal-backdrop { position: fixed; inset: 0; background: rgba(15,23,42,.7); }
.cp-modal-box { background: #fff; border-radius: 18px; max-width: 760px; width: 100%; max-height: 92vh; overflow-y: auto; position: relative; box-shadow: 0 24px 80px rgba(0,0,0,.25); }
.cp-modal-header { background: linear-gradient(135deg, var(--blue-dark), var(--blue)); padding: 18px 22px; border-radius: 18px 18px 0 0; display: flex; justify-content: space-between; align-items: flex-start; position: sticky; top: 0; z-index: 1; }
.cp-modal-body { padding: 20px; }
.cp-chat-bubble { max-width: 72%; padding: 10px 14px; border-radius: 12px; font-size: 14px; line-height: 1.5; }

/* ═══════════════════════════════════════════════════════
   RESPONSIVE
   ═══════════════════════════════════════════════════════ */
@media (max-width: 768px) {
  #dcm-ap-main { padding: 14px 12px; }
  .dcm-fgrid { grid-template-columns: 1fr; }
  .dcm-modal-box { border-radius: 16px 16px 0 0; position: fixed; bottom: 0; left: 0; right: 0; max-width: 100%; max-height: 90vh; }
  .dcm-ap-card { padding: 14px 16px; }
  .dcm-nav-btn { padding: 8px 12px; min-width: 56px; }
  .dcm-nav-btn .nav-txt { font-size: 10px; }
}
@media (max-width: 480px) {
  .dcm-nav-btn .nav-txt { display: none; }
  .dcm-nav-btn .nav-icon { font-size: 20px; }
  .dcm-nav-btn { min-width: 44px; padding: 10px 10px; }
}
@media (min-width: 769px) {
  .dcm-nav-btn .nav-txt { font-size: 11px; }
}

/* ── Admin-style stat cards for Agent Dashboard ── */
.ap-admin-stat{background:#fff;border-radius:12px;padding:18px 16px;text-align:left;cursor:pointer;transition:all .2s;box-shadow:0 2px 8px rgba(0,0,0,.06);border:1.5px solid #e2e8f0;border-top:4px solid #1d4ed8;position:relative}
.ap-admin-stat:hover{transform:translateY(-3px);box-shadow:0 8px 24px rgba(0,0,0,.12)}
.ap-admin-stat-icon{font-size:22px;margin-bottom:6px;opacity:.7;float:right;margin-top:-2px}
.ap-admin-stat-num{font-size:30px;font-weight:900;line-height:1;margin-bottom:5px;clear:both}
.ap-admin-stat-lbl{font-size:11px;color:#64748b;font-weight:600;text-transform:uppercase;letter-spacing:.4px}

/* ── Colorful nav icons ── */
.nav-icon{display:inline-flex;align-items:center;justify-content:center;width:26px;height:26px;border-radius:7px;font-size:15px;margin-right:5px;flex-shrink:0;box-shadow:0 2px 6px rgba(0,0,0,.15)}

/* ── Ticket type radio (admin-style) ── */
.tk-type-radio{display:flex;align-items:center;gap:8px;padding:9px 14px;border:1.5px solid #e2e8f0;border-radius:8px;cursor:pointer;font-size:13px;transition:all .15s;margin-bottom:6px}
.tk-type-radio:hover{border-color:#1d4ed8;background:#f0f4ff}
.tk-type-radio.selected,.tk-type-radio input:checked+span{color:#1d4ed8;font-weight:700}
.tk-priority-btn{display:flex;align-items:center;gap:8px;padding:10px 14px;border:2px solid #e2e8f0;border-radius:10px;cursor:pointer;font-size:13px;font-weight:600;transition:all .15s;background:#fff}
.tk-priority-btn.selected{border-width:2.5px;box-shadow:0 2px 8px rgba(0,0,0,.1)}

/* ── Rich Editor Placeholder & Ticket Styling ─────── */
[contenteditable]:empty::before,
[contenteditable][data-empty="true"]::before {
    content: attr(data-placeholder);
    color: #94a3b8; pointer-events: none; font-style: italic;
}
[contenteditable]:focus { outline: none; }
#ap-vtk-editor { min-height:90px; max-height:200px; overflow-y:auto; padding:12px 14px; font-size:14px; line-height:1.75; color:#1e293b; }
#ap-vtk-editor p { margin:0 0 6px; }
#ap-vtk-editor ul, #ap-vtk-editor ol { padding-left:18px; margin:5px 0; }

/* Client portal ticket rich editor */
#cp-vtk-editor { min-height:90px; max-height:220px; overflow-y:auto; padding:14px 16px; font-size:14px; line-height:1.75; color:#1e293b; outline:none; font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif; }
#cp-vtk-editor:empty::before, #cp-vtk-editor[data-empty="true"]::before { content:attr(data-placeholder); color:#94a3b8; pointer-events:none; font-style:italic; }
#cp-vtk-editor p { margin:0 0 6px; }
#cp-vtk-editor ul, #cp-vtk-editor ol { padding-left:18px; margin:5px 0; }
#cp-vtk-editor:focus { outline:none; }